Payment and Package Policies

All payments for any event (class, course, private or public chart sessions) are non-refundable. In case of illness or necessary change of schedule, every effort will be made to re-schedule an appointment within 10 days of the original. Note that some “in person” appointments that are re-scheduled may necessitate the appointment be done over the phone or Skype.

In the event that the client cancels or postpones a paid event for a time greater than 30 days, there’s no guarantee that the session, course or class can be re-scheduled. If a client cancels or postpones more than once, no session ,class or course will be re-scheduled.

While every attempt is made to secure an audio recording of a paid, 30 minute or more session, there are no guarantees the recording will be made whole or otherwise. All original recordings given to the client are the property of the client and no additional copies will be made available. Recordings will be delivered by email as WMA files. Conversions are the responsibility of the client. Hard CD, DVD or BlueRay copies may be available for additional fees and require at least 2 weeks to mail.

If you have purchased a package of sessions, there are specific rules that have to be adhered to:

Priority Packages receive appointments with specially reserved dates and times – and are designed to be available within 1-2 business days. This excludes holidays, expositions and days scheduled for travel. Priority sessions are transferrable, but lose their priority status when transferred. Priority sessions are designed for immediate use. Those sessions not used within 90 days expire and cannot be rescheduled.

Session Packages are scheduled like regular appointments and do not expire until used. Appointments are available within 1-2 weeks of request, excluding holidays, expositions and travel trips. These sessions are transferrable. Packaged sessions are discounts rewarding clients spoken to most often. Due to computer limitations and the purpose of the discount, all sessions must be used within 2 years.

Transferred Sessions (Gifts) are scheduled after verified authorization from the package owner. Transferred sessions are moved to the gifted person immediately and are not stored beyond a year. All gifts have one year to be redeemed. The same rules apply for gifts as those for Session packages listed above.

Gift certificates, coupons and all discounts expire 30 days after they are given. The only exception are gift certificates with a specific date given by me for a holiday or specified birthday.

Special Programs and pricing all expire on the first day of the following month without exception.

Defined terms: Holidays are all American observed holidays. Expositions are those events where rent has been paid or space reserved in advance and a possible admission fee by the promoter charged. Days scheduled for travel are subject to change without notice.

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Material Copyright © 2011 LarryMartin.Biz